• Refund & Returns Policy

    At EGYSNEAKERS, customer satisfaction is our priority. We aim to provide high-quality products with a transparent and hassle-free shopping experience. Please review our policy below before placing an order.

    Returns Policy

    • Return Window: You may return your order within 2 days of receiving it, provided the item is in its original condition—unused, undamaged, and in its original packaging (if applicable).
    • Try Before You Buy: Before making a payment, you have the option to inspect and try the product. If it doesn’t fit or meet your expectations, you can return it immediately to the delivery agent.
    • Condition Requirements: Returned items must be in their original condition, including all packaging, tags, and accessories (if applicable).
    • How to Initiate a Return: To request a return, contact our customer support within 2 days of receiving your order. Our team will guide you through the return process.

    Refund Policy

    • Refund Eligibility: Once your returned item is received and inspected, we will process your refund accordingly.
    • Refund Method:
      • If you paid in cash, your refund will be issued in cash upon return approval.
      • If you paid by credit card, the refund may take up to 1-2 business days to reflect in your account, depending on your bank’s processing time.
    • Shipping Fees: Delivery and shipping costs are non-refundable under any circumstances.
    • Damaged or Defective Items: If you receive a defective or damaged item, please report it immediately upon delivery or within 24 hours to qualify for a return or replacement. Any issues reported beyond this timeframe may not be eligible for refunds or exchanges.

    Order Cancellations

    • You may cancel your order before it is shipped to avoid unnecessary shipping fees.
    • Once an order has been dispatched, it cannot be canceled or modified.

    Need Help?

    If you have any questions regarding our policy, feel free to contact our customer support team at [Contact@egysneakers.com].

    We appreciate your trust and thank you for shopping with EGYSNEAKERS!